Local Government

Challenges

  • Future proofing technology to meet the needs of today, but scalable and flexible to meet the changing demands of tomorrow
     

  • Meeting the demands of an IT literate customer base who expect the same level of access and experience they get from consumer applications
     

  • Delivering seamless customer service experiences across multiple devices, using multiple operating systems
     

  • Reducing total cost of ownership by deploying applications within a virtualized environment.
     

  • Integrating new communications technologies into legacy IT infrastructures at a pace that suits public sector budgets and timescales
     

  • Provision of collaborative and performance improving mobile applications whilst protecting sensitive data.

Integy Approach:

Local Government

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  • Reduce operational costs through the deployment of virtualised infrastructure, desktops and applications
     

  • Enhanced customer experience with advanced call-handling, routing and interaction-on-demand contact centres
     

  • Deploy enterprise mobility and collaboration solutions to enables employees, suppliers and customers to communicate anytime, anywhere and on any device
     

  • Adopt Cloud services and IP communications to minimise the requirement for on-site hardware; reducing capital expenditure and improving resilience
     

  • Upgrade legacy IT systems to consolidate suppliers, improve systems management and balance agility, availability and performance
     

  • Enhanced data protection and security with encryption of sensitive data, both at rest and in motion, multi-factor user authentication and remote device management