Retail

Challenges

  • Consumers have become more demanding, requiring organisations to deliver a consistent buying experience across multiple platforms on multiple devices
     

  • Increased pressure for regulatory compliance, customer data protection and PCI DSS for online purchasing
     

  • Seamless integration of e-Commerce applications with back-office, finance and supply chain management processes
     

  • Providing multi-channel customer support, before during and post-purchase
     

  • Delivering a shopping experience that benefits from process automation but is personalised at the point of use

Integy Approach:

Retail

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  • Delivering a better customer experience by providing staff with real-time access to accurate, up-to-date customer data
     

  • Integrating disparate systems with a single set of master data to inform purchasing, stock control, invoicing and logistics
     

  • Scalable on-premise, Cloud or hybrid infrastructure solutions with the flexibility to deal with changing economic conditions and seasonal demands
     

  • Omni-channel Contact Centre solutions with the latest in intelligent routing, queue-busting, call recording and self-service applications
     

  • HD audio and video call recording solutions for PCI DSS compliance, targeted user training and dispute resolution