Social Housing

Challenges

  • Providing business data, tenant information and resources in real-time to a mobile or geographically dispersed workforce
     

  • Regulatory compliance such as data protection and PCI DSS
     

  • Improve response times and reduce costs for tenant service requests
     

  • Growth of online tenant self-serve tools such as account management and service requests
     

  • Tenants are a part of a connected society that has expectations of a multi-channel inbound contact centre
     

  • Growth in digitalising processes, asset management and tenant services

Integy Approach:

Social Housing

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  • Seamless integration of mobile and collaboration technologies into wider organisation platforms, providing access to critical data and applications
     

  • Creation of an agile and flexible IT estate through deployment of on-premise, cloud and hybrid solutions
     

  • High-capacity electronic storage, archiving and retrieval of documents
     

  • Collaboration solutions to improve communication, productivity and decision making between remote workers and office locations
     

  • Deployment of internet-based services through a secure, resilient and agile network with maximum uptime