In the ever-evolving landscape of technology, staying up to date with the latest operating systems is crucial for organizations to ensure security, performance, and access to new features. This case study highlights how INTEGY, a leading IT solutions provider, successfully accelerated a government department's migration to Windows 11, enabling over 3,500 Microsoft Surface devices to upgrade seamlessly.

Client Profile

The government department in question, which we will refer to as "Department X," is responsible for critical public services. With a substantial workforce and a large fleet of Microsoft Surface devices, Department X needed to stay current with technology advancements while ensuring a smooth transition to Windows 11.

Challenges Faced

• Compatibility Assessment: The existing infrastructure needed to be assessed to determine the compatibility of the Microsoft Surface devices with the new Windows 11 operating system.

• Deployment Strategy: The migration plan had to minimize disruptions to the department's operations, ensuring a seamless transition without compromising data security.

• Training and User Adoption: The department's employees required training and support to familiarize themselves with the new features and functionalities of Windows 11.

Solution Provided by INTEGY

Compatibility Assessment and Remediation:

INTEGY conducted a comprehensive assessment of Department X's Microsoft Surface devices to determine their compatibility with Windows 11. Any devices requiring updates or hardware upgrades were identified and necessary remediation steps were planned and executed to ensure a smooth migration.

Intune Readiness and Alignment:

In line with Cyber Security Essentials Plus and NCSC guidance the Microsoft Intune tenant was prepared and baselined to support Windows 11. This activity ensures that Department X are not only upgrading to Windows 11 but have all of the required security controls enabled from the start in a fully documented and easy to support model.

Customized Deployment Strategy:

To minimize disruption, INTEGY devised a phased deployment strategy. Pilot groups were selected for an initial Windows 11 rollout, allowing for thorough testing and feedback. Based on the results, the deployment process was fine-tuned, and subsequent waves of device upgrades were planned to ensure a smooth transition for all users.

User Training and Support:

Recognizing the importance of user adoption, INTEGY provided tailored training sessions to Department X's employees. These sessions covered the new features and enhancements of Windows 11, as well as tips and best practices for increased productivity. INTEGY's support team was readily available to address any queries or concerns, ensuring a smooth transition for all users.

Results and Benefits

1. Successful Migration: INTEGY facilitated the upgrade of over 3,500 Microsoft Surface devices to Windows 11, completing the migration within the specified timeline and budget.

2. Enhanced Security and Performance: Department X's IT infrastructure benefitted from the advanced security features and improved performance offered by Windows 11, ensuring a more secure and efficient work environment.

3. Minimal Disruption: By employing a carefully planned phased deployment strategy, INTEGY minimized disruptions to the department's day-to-day operations, allowing employees to seamlessly transition to the new operating system.

4. Increased Productivity: User training and support provided by INTEGY empowered Department X's employees to leverage the new features and functionalities of Windows 11, resulting in increased productivity and efficiency within the organization.

Conclusion

INTEGY's expertise and meticulous approach played a vital role in facilitating the government department's successful migration to Windows 11. By conducting a thorough compatibility assessment, implementing a customized deployment strategy, ensuring seamless data migration, and providing comprehensive user training and support, INTEGY enabled over 3,500 Microsoft Surface devices to upgrade seamlessly. This successful migration resulted in enhanced security, improved performance, and

 increased productivity for Department X, positioning them at the forefront of technological advancements in the public sector.